Welcome to the Grayhat Developers Privacy Policy! This policy explains how Grayhat Developers Private Limited (“Grayhat,” “we,” “us,” or “our”) collects, uses, shares, and protects information about you when you use our games, applications, interactive experiences, websites, Discord activities, bots, or other digital services (collectively, the “Services”).
By accessing or using our Services, you consent to the collection and use of your information as described in this Policy.
2. Information We Collect
We may collect information about you in the following ways:
2.1 Information You Provide Directly
You may provide information when you:
Create an account
Download or install a game or service
Make in-game purchases or subscriptions
Participate in surveys, promotions, or contests
Contact customer support
This information may include your:
Name, email address, phone number
Username, profile picture, or avatar
Payment information
Demographic information (age, country, language)
2.2 Information Collected Automatically
When you use our Services, we automatically collect technical and usage information, including:
Device information (type, operating system, hardware, identifiers)
Messages or interactions within games or platform-integrated features where our systems operate
Error reports, crash data, and performance logs
Browser or platform usage data, including cookies or similar technologies
2.3 Information From Third Parties
We may receive information from third-party services you connect to or from public sources, including:
Social media platforms or community platforms
Advertising or analytics partners
Publicly available databases
This may include usernames, friend lists, online behavior, or interests.
3. How We Use Your Information
We use the information we collect for purposes including:
Providing and operating the Services: To deliver content, process transactions, enable multiplayer or social features, and provide support.
Personalizing your experience: To tailor gameplay, rewards, in-game offers, and interface features.
Communicating with you: To send updates, notifications, or promotional offers.
Improving our Services: To analyze gameplay data, identify and fix bugs, optimize performance, and develop new games or features.
Security and fraud prevention: To detect abuse, cheating, or unauthorized activity.
Advertising and marketing: To provide targeted advertising or promotions within and outside our Services.
Commercial purposes: Including research, analytics, and in some cases, sharing or selling data to third parties for marketing or business purposes.
Note: Users are responsible for all content they post; we do not endorse or moderate user messages, though we may collect them for analytics or service purposes.
4. Sharing Your Information
We may share your information in the following circumstances:
Service providers: Cloud storage, payment processors, analytics providers, customer support providers.
Advertising partners: To serve relevant ads.
Business transfers: If we sell or merge parts of our business, user data may be transferred.
Legal requirements: To comply with laws, regulations, or legal processes, or to protect Grayhat, our users, or others.
Commercial partners: In some cases, anonymized or aggregated data may be shared or sold for research or marketing purposes.
5. User Choices and Control
You may have options regarding your data:
Access, update, or correct your account information where applicable.
Opt out of marketing communications by following the instructions in emails or in account settings.
Control or block cookies and tracking technologies via your device or browser settings.
Request deletion of personal data, subject to applicable law and data retention requirements.
6. Children’s Privacy
Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided personal information, contact us immediately. We will delete such information if discovered.
7. Security
We implement reasonable technical and organizational measures to protect your information. However:
No online transmission or storage is completely secure.
We cannot guarantee absolute security.
Users acknowledge inherent risks in using online services, including potential breaches or unauthorized access.
8. Data Retention
We retain your information as long as necessary to provide services, comply with legal obligations, resolve disputes, enforce agreements, or improve our Services.
Account identifiers, gameplay data, and usage logs may be retained for analytics, support, or legal purposes.
Users may request deletion of identifiable personal data where legally permitted.
9. Third-Party Services
Our Services may integrate with third-party platforms, services, or advertising partners. These third parties may have separate privacy policies and may collect information independently. Grayhat is not responsible for their practices.
10. International Users
By using our Services, you consent to the collection, transfer, and processing of information in countries where we operate, which may have different data protection laws than your home country.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website or within the Services. Your continued use of our Services constitutes acceptance of changes.
12. Contact Us
If you have questions, concerns, or requests regarding your personal information, you may contact us: